Frequently asked questions

1. Where does Abuaffan Mart deliver?

We currently deliver to available areas across the United Arab Emirates. Delivery availability may vary depending on your location and courier coverage.

2. How long does delivery take?

Orders are generally processed within 1–2 business days. After processing, delivery within the UAE usually takes 2–5 business days.

3. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for eligible orders and locations. The full order amount must be paid to the delivery partner when your order is delivered.

4. How much is the shipping fee?

Any applicable shipping charges will be displayed at checkout before you complete your purchase. We may also offer free-shipping promotions from time to time.

5. Can I track my order?

Yes. Where tracking is available, tracking information may be sent through email, SMS, WhatsApp, or other communication channels. Tracking may take some time to become active after dispatch.

6. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery information. We will try to help, but changes may not be possible once your order has been processed, packed, or dispatched.

7. Can I cancel my order?

Yes, you can contact us as soon as possible to request cancellation. However, once an order has been processed, packed, or dispatched, cancellation may not be possible.

8. What is your return policy?

We offer a 30-day return policy. You must request a return within 30 days of receiving your item, and the item must be unused, unworn, in its original condition and packaging, with tags where applicable.

9. Are all products eligible for return?

No. Certain products cannot be returned, including beauty and personal-care products, perishable goods, customized products, hazardous materials, flammable liquids or gases, sale items, and gift cards.

10. What should I do if I receive a damaged, defective, or wrong product?

Please contact us as soon as possible after receiving your order. We will review the issue and guide you through the appropriate return or replacement process.

11. How do I request a return?

Contact us at info@abuaffanmart.com before sending anything back. Returns sent without first requesting a return will not be accepted.

12. When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds are automatically sent to your original payment method within 10 business days.

13. What happens if I am not available when my order is delivered?

If the delivery partner cannot deliver because you are unavailable, unreachable, or your delivery information is incorrect, another delivery attempt may be made or the package may be returned. Additional delivery charges may apply where applicable.

14. What information do I need to provide for delivery?

Please provide your full name, active mobile number, building/villa number, street or area, city/emirate, and any other information needed to complete your delivery successfully.

15. What payment methods do you accept?

We offer secure online payment options and Cash on Delivery for eligible orders and locations.

16. How can I contact Abuaffan Mart?

You can contact us at info@abuaffanmart.com for questions about products, orders, delivery, returns, refunds, or exchanges.