Shipping Policy

At abuaffanmart, we aim to provide a smooth, reliable, and convenient delivery experience for our customers across the United Arab Emirates (UAE).

1. Delivery Locations

abuaffanmart currently offers delivery to available areas across the United Arab Emirates.

Delivery availability may vary depending on the customer's location and courier coverage.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing times may take longer than usual.

3. Delivery Time

Once your order has been processed and handed over to our delivery partner, estimated delivery is generally:

UAE: 2–5 business days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

abuaffanmart may offer free shipping promotions or other delivery offers from time to time. Any applicable offer will be clearly displayed on our website or during checkout.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If you select COD, the full order amount must be paid to the delivery partner when your order is delivered.

COD availability may vary depending on the delivery location, order value, product, or other applicable conditions.

6. Order Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or other communication channels provided by abuaffanmart or our delivery partner.

Please note that tracking information may take some time to become active after your order has been dispatched.

7. Delivery Delays

We always aim to deliver orders within the estimated timeframe. However, occasional delays may occur due to:

• Courier or logistics delays

• Incorrect or incomplete delivery information

• Weather conditions

• UAE public holidays

• High order volumes

• Customs or regulatory requirements, where applicable

• Other circumstances beyond our reasonable control

abuaffanmart is not responsible for delays caused by circumstances outside our control.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Active mobile number

• Building/villa number

• Street or area

• City/emirate

• Any additional information required for successful delivery

If an order cannot be delivered because the information provided is incorrect or incomplete, additional delivery charges may apply for re-delivery.

9. Failed Delivery Attempts

If our delivery partner is unable to deliver an order because the customer is unavailable, unreachable, or has provided incorrect delivery information, the courier may make another delivery attempt or return the package to abuaffanmart.

Additional delivery charges may apply where applicable.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please notify the delivery partner immediately, where possible, and contact abuaffanmart as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

11. Order Changes & Cancellation

If you need to change your delivery information or cancel an order, please contact abuaffanmart as soon as possible.

We will do our best to accommodate your request; however, once an order has been processed, packed, or dispatched, we may not be able to make changes or cancel the shipment.

12. Contact Us

If you have any questions regarding your delivery or shipping, please contact our customer support team through the contact details provided on our website.

abuaffanmart
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